We want you to be 100% satisfied with your purchase from 'jimanicollections.com'. If you are not satisfied with our product, you can choose to return your order to us for a full refund as long as the following conditions are met:
1. HOW LONG DO I HAVE TO RETURN OR EXCHANGE A PRODUCT?
On the off chance that you'd wish to return a thing to jimanicollections.com, kindly adhere to the guidelines below within 30 days of conveyance.
2. ARE THERE ANY RESTRICTIONS ON RETURNS OR EXCHANGES?
Shipping costs will not be refunded
Sales tax will be refunded to the original method of payment
If you placed a special order, this must be returned back to any of our store locations. (Note: Shipping cost is free of charge)
Your order is returned in its original condition (product, packaging, miscellaneous items such as instruction sheets, etc. all in original condition and intact).
Please get in touch with us if you'd like to request a return. If the above conditions have been met, and your return is authorized, we will issue your refund (once we receive the returned order). Please allow up to 3-5 business days for the refund to be fully processed.
If you are looking for an exchange for a faulty product please contact us via our Contact Us page and we will organize an exchange!
How can customers return your products?
We do not charge a restocking fee from our customers.
How much will customers pay for return shipping?
In the case of customer remorse or a change of mind, customers will be responsible for the cost of return shipping. We recommend using a shipping service with tracking and insurance to ensure the safe and timely return of your item.
If the reason for the return is due to an error on our part, such as a defective or incorrect item, we will cover the cost of return shipping. In this case, please contact our customer service team to initiate a return and receive a prepaid return label.
3. WHAT IF THE PRODUCT I RECEIVED IS DAMAGED OR DEFECTIVE?
If your product is damaged or defective from a shipment or in-store purchase, we will exchange or refund this product. To return or exchange an order, please contact us on Email: hello@jimanicollections.com
4. WHERE CAN I RETURN THE PRODUCTS
The product(s) can be shipped back in a box to the original store of purchase. For the store shipping address, please refer to the 114 N Cedar Ave, Ste P Cookeville, TN 38506, United States
Head to your local USPS or UPS store to ship the return, and keep a record of the return tracking number
Please note: If you request a return or an exchange and the store is out of inventory a jimanicollections.com gift card will be issued and mailed back to your shipping address.
1. HOW LONG DO I HAVE TO RETURN OR EXCHANGE A PRODUCT?
On the off chance that you'd wish to return a thing to jimanicollections.com, kindly adhere to the guidelines below within 30 days of conveyance.
2. ARE THERE ANY RESTRICTIONS ON RETURNS OR EXCHANGES?
Shipping costs will not be refunded
Sales tax will be refunded to the original method of payment
If you placed a special order, this must be returned back to any of our store locations. (Note: Shipping cost is free of charge)
Your order is returned in its original condition (product, packaging, miscellaneous items such as instruction sheets, etc. all in original condition and intact).
Please get in touch with us if you'd like to request a return. If the above conditions have been met, and your return is authorized, we will issue your refund (once we receive the returned order). Please allow up to 3-5 business days for the refund to be fully processed.
If you are looking for an exchange for a faulty product please contact us via our Contact Us page and we will organize an exchange!
How can customers return your products?
- Contact our customer service team: You can reach us via email or phone to start the return process. Please provide your order number and details about the item you wish to return, including the reason for the return.
- Receive return authorization: Our customer service team will review your request and provide you with a return authorization number and instructions on how to proceed.
- Package your item: Please securely pack your item and include any accessories, manuals, or other items that came with it. We recommend using a shipping service with tracking and insurance.
- Ship the item back to us: Ship the item back to us using the return label provided by our customer service team. Please make sure to include the return authorization number on the label.
- Receive your refund or exchange: Once we receive your returned item, we will inspect it and process your refund or exchange within 5 business days.
We do not charge a restocking fee from our customers.
How much will customers pay for return shipping?
In the case of customer remorse or a change of mind, customers will be responsible for the cost of return shipping. We recommend using a shipping service with tracking and insurance to ensure the safe and timely return of your item.
If the reason for the return is due to an error on our part, such as a defective or incorrect item, we will cover the cost of return shipping. In this case, please contact our customer service team to initiate a return and receive a prepaid return label.
3. WHAT IF THE PRODUCT I RECEIVED IS DAMAGED OR DEFECTIVE?
If your product is damaged or defective from a shipment or in-store purchase, we will exchange or refund this product. To return or exchange an order, please contact us on Email: hello@jimanicollections.com
4. WHERE CAN I RETURN THE PRODUCTS
The product(s) can be shipped back in a box to the original store of purchase. For the store shipping address, please refer to the 114 N Cedar Ave, Ste P Cookeville, TN 38506, United States
Head to your local USPS or UPS store to ship the return, and keep a record of the return tracking number
Please note: If you request a return or an exchange and the store is out of inventory a jimanicollections.com gift card will be issued and mailed back to your shipping address.